- Please provide all relevant company details, including the names and qualifications of all directors and a list of proprietors if not a quoted company.

- Will your fees carry VAT?

- How close are your offices to our property?

- How many years have you been in the property management business?

- How many staff in your company are involved with management?

- How many blocks do you manage, and how many units therein?

- Please supply three references for blocks you manage. Ideally these should be similar to our own property and in our area.

- Please supply name and telephone number of chairman/secretary of the managing companies in those blocks.

- What is your fee structure?

- How can you convince us that you can offer a quality service at a fair cost?

- How comprehensive a panel of contractors do you have?

- Do you charge a fee for contractor selection and/or a percentage of their charges for:
- Contractors chosen by you?
- Contractors chosen by us?

- What selection criteria do you use for contractors on your panels?

- How often does a representative from your company visit blocks you manage and check on how your contractors fulfil their obligations?

- What IT facilities do you have and what information can you record and keep updated?

- Are you registered under the Data Protection Act?

- Where and how do you keep service charge monies, and how are they administered and who receives any interest?

- Can you supply an example of the format of financial information you will use for our block?

- How do you deal with unpaid service charges and what procedures are in place to deal with non-paying lessees?

- How do you deal with lessees in breach of their leases? - How do you deal with complaints?

- Do you offer an after hours service for emergencies? If so, please provide details.

- What length of notice period do you require?

- List any professional or trade bodies to which your firm belongs.

- Provide full details of your professional indemnity insurance.

- Provide proof of your financial probity.

- Provide a copy of any standard contract you use.